Thank you for choosing Workwear Village for your custom embroidery needs. We strive to ensure all our products meet the highest quality standards, but we understand that issues may arise. Below is our return policy, which outlines the steps to take if you experience any problems with your order.

1. Non-Returnable Items

As all custom embroidered items are made to your specific requirements, they are non-returnable and non-refundable. This includes any personalised designs, sizes, and colours. We recommend double-checking all details before placing your order, as we cannot accept returns for errors made in the customer-provided information.

2. Damaged or Incorrect Items

If your item arrives damaged or there is an error with your order (e.g., wrong size, colour, or design), please follow these steps:

• Contact us within 7 days of receiving your order at sales@workwearvillage.com.
• Provide a detailed description of the issue, along with clear photos of the product.
• We will review your case and may offer a replacement, refund, or store credit at our discretion.

3. Order Changes or Cancellations

We understand that sometimes changes need to be made after placing an order. If you wish to amend or cancel your order:

• Contact us within 24 hours of placing your order.
• After this time, we will have already started production and may not be able to accommodate changes or cancellations.

4. Quality Assurance

We take pride in ensuring every item meets the highest quality standards. However, if you believe there is a quality issue with your embroidery:

• Contact us within 7 days of receiving your item with a description of the issue and any relevant images.
• We will assess your claim and may provide a resolution such as a replacement or refund if appropriate.

5. Customer Responsibility

It is the customer’s responsibility to ensure that all personalisation details (including spelling, colours, and sizes) are correct at the time of order. We cannot be held responsible for any errors resulting from incorrect information provided by the customer.

6. Shipping Costs

• If your return or exchange is due to an error on our part (e.g., incorrect or damaged item), we will cover the shipping costs for returning the item to us.
• If the return is not due to our error, the customer is responsible for all shipping costs incurred.

7. Contact Information

For any questions or issues related to your order or our returns policy, please contact us at:

Email: sales@workwearvillage.com
Phone: 01403 336060

Our team is available to assist you during our business hours, Monday to Friday, 9 am to 5 pm.